FAQ's
1. Q: What makes Sierra Way different from other breastfeeding product providers?
A: At Sierra Way, we're not just a provider - we're a companion on your motherhood journey. Our products are carefully crafted considering the unique needs of every mother, merging practicality with comfort to enhance the breastfeeding experience.
2. Q: How long can the Sierra Way electric breast pumps run without recharging?
A: Our electric breast pumps can run up to three times without needing a recharge, offering you the flexibility and convenience to pump anywhere, anytime.
. Q: Can I use a Sierra Way breast pump with a power bank, computer, or car adapter?
A: Absolutely! Sierra Way breast pumps can be powered using power banks, computers, or car adapters, making them the perfect companion for mothers on the go.
4. Q: How long has Sierra Way been in business?
A: Sierra Way has been supporting mothers and babies for over 35 years, providing high-quality breastfeeding solutions that bring comfort and convenience to your journey.
5. Q: What kind of products does Sierra Way offer?
A: Sierra Way offers a diverse range of breastfeeding essentials, including smooth silicon pumps, hands-free pumping bras, a variety of Lansinoh products, and advanced electric breast pumps.
6. Q: Can I adjust the intensity of the Sierra Way electric breast pump?
A: Yes, our electric breast pumps come with four distinct modes and nine intensity levels, allowing you to customize your pumping experience according to your comfort.
7. Q: What is the material used in Sierra Way silicon pumps?
A: We use high-quality, smooth silicone in our pumps, ensuring a comfortable and efficient pumping experience.
8. Q: Does Sierra Way offer any additional support for mothers?
A: At Sierra Way, we believe in empowering mothers throughout their journey. We provide a wealth of resources and a supportive community to guide you at every step of motherhood.
9. Q: Are Sierra Way products safe for both mother and baby?
A: Absolutely. All our products are developed with the utmost care, ensuring they are safe, comfortable, and effective for both mother and baby.
10. Q: How can I get in touch with Sierra Way?
A: You can reach us through our contact page on the website, email, or call our customer service. We're always here to support and assist you.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 5 to 10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Sierra-way@info.com.
I am not in love with my order there is an issue with it , can it be returned?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Sierra-way@info.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to Sierra-way@info.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.